Parent Guide to Resolution
Where do I start if I have a problem or concern?
As a parent, you may have questions or concerns about an aspect of your child's educational experience from time to time.
Complaints Related to Federal Programs:
A citizen complaint is a written statement that alleges a violation of a federal rule, law or regulation or state regulation that applies to a federal program.
Anyone can file a citizen complaint. There is no special form. There is no need to know the law that governs a federal program to file a complaint.
See links listed below, or visit the OSPI website for more information.
Citizen Complaint is now available in Spanish, Russian and Vietnamese
File a Citizen Complaint Against a School District, ESD or Other School Service Provider
This page — and the printable handouts below — outline the 5-step process through which a citizen can file a complaint against a school district, educational service district (ESD) or other school service provider(subgrantee).
English | Русский | Español | Việt
Resource for Families, Staff, and Students:
Washington State Governor’s Office of the Education Ombuds
The Washington State Governor’s Office of the Education Ombuds (OEO) is an independent state agency that helps to reduce educational opportunity gaps by supporting families, students, educators, and other stakeholders in communities across WA in understanding the K-12 school system and resolving concerns collaboratively. OEO services are free and confidential. Anyone can contact OEO with a question or concern about K-12 public schools.
The Washington State Office of Education Ombuds (OEO) listens, shares information and referrals, and works with families, communities, and schools to address concerns so that every student can fully participate and thrive in our state’s public schools. OEO provides support in multiple languages and has telephone interpretation available. To get help or learn more about what OEO does, please visit our website: https://www.oeo.wa.gov/en; email firstname.lastname@example.org, or call: 1-866-297-2597 (interpretation available).